1. Initiate a Return: Contact our customer service via email to initiate a return. Please provide your order number, the name of the item, and the reason for return.
2. Receive Return Authorization: Once your return request is reviewed and approved, you will receive a return authorization number along with return instructions.
3. Pack and Ship: Pack the item securely in the original package, if possible. Include all paperwork, parts, and accessories. Mark the return authorization number clearly on the outside of the package.
4. Shipping: Return shipping costs will be covered if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, the return shipping costs must be paid by the customer.